Help
Support
Something not working, or an idea? Write to support@strago.co. A screenshot of the problem helps a lot.
Common questions
The barcode scans, but the price isn't read.
After the barcode, point the camera at the shelf label and keep the price inside the white box for a second or two. Good light helps: use the torch button if the aisle is dark. If the label is hard to read, Strago asks you to confirm the price instead of guessing.
The same product was added twice.
Strago only adds a product again once its barcode has left the camera's view. To buy two, scan it, move away, then scan it again. If something was added by mistake, tap Undo on the green banner, or change the quantity in your cart.
My store wasn't detected.
Strago fills in the store only when it's sure: one known supermarket nearby and a precise location. Otherwise it shows nearby stores to pick with one tap, or you can type the name. Check that location access is allowed for Strago in the iPhone's Settings.
Why does Strago say "First time scanned"?
Strago compares prices with the ones you have scanned before. The first time you scan a product there's nothing to compare yet; from your next trip on, you'll see whether the price is good, usual or higher. When other shoppers have shared a price for the same product, Strago also shows a cheaper store nearby.
Can I shop in U.S. dollars?
Yes. Choose United States (USD) when you start the trip. Strago keeps Canadian and U.S. prices separate and never compares one with the other.
How do I delete my data?
Delete your account in Settings, under Delete Account. Your account and email are deleted; prices you shared stay in Strago with no link to you. Trips on your iPhone are deleted when you delete the app. See the privacy policy for details.